Terms and F.A.Q - E&OE
Terms, payments, conditions and cancellations. - E&OE errors and omissions excepted
Terms and conditions-E&OE errors and omissions excepted - Rates are to be used as a guide only - Please contact the office should you wish to have an accurate quotation on current rates - prices are usually quoted per person- Unless stated otherwise all prices exclude park entry fees, river usage fees and airline taxes |
InvoicesOnce an invoice is raised, it reflects the booking requested by the client and that all is in order, including confirmation from all suppliers that the booking has been accepted If you want to secure the booking, you must accept and pay (either the deposit or full amount) before the quote expires. Quotes and reservations are held for 2 weeks before they are automatically cancelled unless otherwise specified or arranged. Please note that all payments are directly into our bank – however, should credit card facilities be required an admin charge of 3% is applicable. Regret American Express cards cannot be accepted |
InvoicesOnce an invoice is raised, it reflects the booking requested by the client and that all is in order, including confirmation from all suppliers that the booking has been accepted If you want to secure the booking, you must accept and pay (either the deposit or full amount) before the quote expires. Quotes and reservations are held for 2 weeks before they are automatically cancelled unless otherwise specified or arranged. Please note that all payments are directly into our bank – however, should credit card facilities be required an admin charge of 3% is applicable. Regret American Express cards cannot be accepted |
Fly-In Packages: In a nut shell... |
ASATA Flame of Africa are a fully accredited ASATA agency, the official regulating body for
travel agents and tour operators in Southern Africa
When booking through F.O.A you know you have peace of mind |
Payment optionsOnce you have paid F.o.A a confirmation receipt is emailed to you with the supplier's contact details so that directions and or further communications can be finalised. F.O.A forwards your deposit to the supplier Settle any balance owing with the supplier directly |
Frequently Asked Questions (F.A.Q's)Is it cheaper to book direct?There is no benefit to booking direct because: 1) No lodge or hotel will give you a rate lower then those supplied to a travel agent 2) In a lot of cases hotels supply special discounts to high volume travel agents such as us, who then pass it on to you 3) Special Package deals are only offered to travel agents 4) Hotels do not offer flights or in most cases their own road transfers 5) Paying in the multiple currencies of this region creates unnecessary bank charges 6) In Zimbabwe paying direct, attracts an additional 15% VAT charge 7) Some Hotels have a two tier tariff system whereby International visitors pay a higher rate then locals. We know the ones that do and the ones that don't 8) For a Hassle Free Holiday
P.S. Please do not ask us for the direct hotel contact details, we have heard every story imaginable why we should supply them. NO CHANCE If you have booked through us, ONLY A PLEASURE (if it is not already in your voucher) How are vouchers issuedVouchers are sent by eMail or fax (should you prefer) to both the lodgings / tour operators and yourselves with the relevant phone numbers and Itinerary Packing Guide list for Southern African countries |
Travel InsuranceDon’t Leave Home Without It but Do Read the Fine Print The decision whether or not to buy travel insurance has become less of a question than it once was. In these days of non-refundable airfares, bankruptcies of airlines, trip cancellations, incidents of terrorism and natural disasters, the question is not so much whether to buy but what to buy. Insurance plans range from off-the-shelve packages to suit casual holiday makers, to very specific packages tailored for the individual. It definitely pays to shop around and some of the best deals are to be found online How long in advance do I need to book a holiday?Cancellation FeesRand's 350 per person included any bank charges is due for cancellation of any bookings, once an invoice has been issued Rand's 500 per person 40 days prior to date of travel 40 % of total package price 15 days prior to date of travel Cancellation fees may be altered depending on our supplier, and also the circumstances surrounding the reason for cancellation. We and our operators have tried to make the information on this web site as accurate as possible, but it is provided 'as is' and we accept no responsibility for any loss, injury or inconvenience sustained by anyone resulting from this information. We have provided guides (see below) for information (like visas, health and safety, customs, and transportation) but you should verify critical information with the relevant authorities before you travel |
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