About Us- Afrizim Booking Procedures & Terms

Afrizim (started in 1997) work in partnership with Flame of Africa reservations, who have offices in Durban, Victoria Falls & Kasane.
F.O.A also have a fleet of vehicles in Victoria Falls as well as Chobe game cruise boats
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Specialists for Botswana, Namibia, Zambia, Zimbabwe, Mozambique & South Africa

Afrizim

Ann
Skype Logoafrica.travel

Afrizim

Skype Logo maxine.lempke

Afrizim

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cherylannp

Brenda Mc Donald photo Brenda Mc Donald


Carien Londt

Carien Londt

 

Stacey Greef

Stacey Greef


The Best Experts are the people that Live There ( Southern Africa )

E-mail Mail To: or Fill in the Form if you wish us to contact you

Skype iconKYPE - AFRICA.TRAVEL | GoogleOOGLE - AFRICAS TRAVEL

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Telephone By Telephone and fax

  • Reservations Durban office: + 27(0) 764 654 485 (office hours* )
  • Fax : + 27 (0) 31 766 3757
  • Emergency: +27 (0) 793 959 542 or + 27(0) 31 776 3173  Clients Only

(* 08h30 - 16h30 GMT + 2 hrs) World Clock | Country Codes

F.O.A. staff

Who Are We

Afrizim.com - Google Street Map

Is the Internet Marketing arm and was founded in 1997
It is based in Durban, South Africa
Telephone +27 (0)31–7763173
Fax +27-31–7763757 (office hours)

Email:

Physical Address
62 Valley Drive, Forest Hills, Durban

Postal Address Head Office:
Po Box 2511 Hillcrest 3650, Kwazulu-Natal South Africa

Flame of Africa: Google Street Map - Office

Handles reservations & are agents for Flame Lily Holidays (established in 1958). It has a reservation office in Durban, Kasane and Victoria falls with a road transfer company in Victoria Falls

  • Cheryl, Maxine, Brenda and Stacey are in charge of the reservations side
  • Carien Londt is the Managing Director
  • Brett Mc Donald is the C.E.O and owner of Flame of Africa
  • Physical Address
    Shop 1, 20 Forest Drive, Forest Hills, Kloof, Durban

    Booking Procedures and Policies

    For Fly-In Packages

    we require

    - your incoming and outgoing flight details

    - full names of passengers (as detailed in your passport)

    - dates of travel

    Notes:

    1. Departure taxes are US$ based.
    As the rate of exchange can vary from day to day, these taxes are quoted separately but will be shown on your invoice.

    2. We cannot provide incoming flight bookings (Inbounds) from other countries.
    We can offer return flights from Johannesburg to other African countries.

    3. The lower priced fares are ONLY held for 7 to 14 days by the airlines so full payment up front is required.

    4 (a). Air tickets can be either held at B.A./Comair or SAA or Nationwide's Passenger Services desk at Johannesburg, Durban or Cape Town airports for your collection on arrival.

    4 (b). This is a free service. To collect your ticket please quote the reference number provided and show your passport.

    NB Airline passenger services will not hold any Hotel vouchers.

    4 ( c ). Alternatively tickets can be couriered to your home address. Courier delivery fees of vouchers and tickets: Within South Africa: R150. Outside of South Africa: R350

    5. Vouchers for the hotel can be issued via email.

    Airline Policy

    All airlines impose a ticket time limit or expiry date.

    If payment is not received by the set date, the system automatically cancels your booking and the seats are released back into the system.
    In some cases, we are able to rebook.

    If the flight is quiet full, the seats are immediately taken up by the priority wait listed bookings made by other agents or operators.

    We are left with three options:
    1. we can book you in a higher, more expensive class

    2. rebook you in the same class on another date

    3. seek an alternative routing

    *Ticket & Voucher Issuing*

    * Airline tickets are issued at either Johannesburg, Cape Town or Durban airports within 2 weeks of receipt of payment

    * Vouchers are sent to both the lodgings / tour operators and yourselves usually 3 weeks prior to departure. (This is to allow for any late changes)

    * Arranging airport transfers, activities, car hire and touring is part of our service

    * The rates advertised are the best available so no further discounts are possible

    * Tourism Services booked and paid for outside of Zimbabwe are exempt from paying 15% VAT . Guests arriving in Zimbabwe and who then book additional services direct, will have to pay 15 % VAT on these service

    Payment Methods

    PayPal - in US Dollars - The easiest

    Credit Cards. Merchant card payment is the easiest. Print this Form, Complete and Sign the form and fax to + 27 31 762 2402* *( All Hours). It does attract a 3% surcharge. We require passport copies as per local banking rules

    Internet Banking. Banking details are on the invoice - (normal banking fees)

    "Swift" bank to bank. Sometimes called wire or telegraphic transfer, is the most secure. Traceable for both parties and no hiccups

    ASATA

    Flame of Africa ASATA member We are a fully accredited ASATA agency, the official regulating body for travel agents and tour operators in South Africa.

    When booking through us you know you have peace of mind

    Hotel accommodation without Flights

    Once you have selected your hotel/lodge we will then go ahead and provisionally reserve accommodation.
    Flight details into Victoria Falls are required to arrange transfers to your hotel.
    Full payment upfront is required

    Bed & Breakfast accommodation

    A 10 to 20 % deposit is required to secure your reservation. This is payable online via PayPal

    The balance is then paid direct to the lodge on arrival in Cash: US$, Rand's, or Euros

    Over busy periods Full Payment is required

    Contact Afrizim.com

    Enquiries: